Most managers are expected to coach their team to achieve desired goals for the company. It is their job to motivate, guide, engage and get their team to perform at the top of their game. Just like a sports coach, in order to succeed, a manager needs to see the strengths, limitations and potential of …

Christmas is just around the corner and I am sure many of you are busy buying gifts, planning family celebrations and preparing for your office Christmas party. It is a fun and happy time of the year, but for those who are tasked to plan party games, programs, gifts and raffle prizes; it can be …

Back in school, many well-meaning teachers told us to study hard and follow all rules. Although there is wisdom in this, I find that people who blindly follow this to the letter tend to work hard and lead a complicated work life because they have not learned how to simplify their work life. “By the …

Have you ever wondered why many highly intelligent people do not quite succeed in the real world and why others who did not exactly do well in school would surprise everyone with their success in life? Does a person’s success in life depend on his intelligence or is it pure luck? Being knowledgeable and skilled …

When business owners and entrepreneurs establish their companies, their main challenge is to survive. This means that they have to focus on sales and cash flow first and foremost to stay in business. Because of this, Human Resource is often placed as low priority. Aside from the initial hiring of people and computing for salaries, …

I was having breakfast with a trainer one day and she kept on complaining about how bad the service in the Philippines was, in general. She kept on harping about examples of world class service of great American companies and compared them to the service that she gets in the Philippines. I then asked her …

It would be great if employees can undergo all the types of training but most of the time, company resources are limited: no time, no expertise, no budget. As a result, companies choose the type of training based on what is urgent and important and sometimes, what is only available. But training and more importantly …

Busy managers and business owners know that it is important to train their staff so that their employees will know how to work efficiently and perform well in the workplace. Most of the time, however, busy managers do not have the time to train their people as they have other equally important and more urgent …

All bosses will eventually have to correct their staff whether they like it or not. It simply comes with the territory. As a leader or a manager of people, your role is to guide your people towards the right direction. This often means supervising and monitoring your staff closely. If they make mistakes, as their …

A Reader Wrote: Dear Ms. Jhoanna, I have just been promoted as the new manager of my department. Although I am thrilled with this, I am having difficulty dealing with my subordinates who, just a few weeks ago, were my peers. I feel awkward telling people what to do and they are not used to …