Have you ever wondered why many highly intelligent people do not quite succeed in the real world and why others who did not exactly do well in school would surprise everyone with their success in life? Does a person’s success in life depend on his intelligence or is it pure luck? Being knowledgeable and skilled …

Do your employees care about your company? Do they believe in your products and services? Do they love working for your company? Or is this just a job for them? If you answered YES to the first three questions, then congratulations. You have a great team in your company. But if you would like to …

I was having breakfast with a trainer one day and she kept on complaining about how bad the service in the Philippines was, in general. She kept on harping about examples of world class service of great American companies and compared them to the service that she gets in the Philippines. I then asked her …