Coaching Tips for Busy Managers

Most managers are expected to coach their team to achieve desired goals for the company. It is their job to motivate, guide, engage and get their team to perform at the top of their game. Just like a sports coach, in order to succeed, a manager needs to see the strengths, limitations and potential of …

Simplify Your Work Life

Back in school, many well-meaning teachers told us to study hard and follow all rules. Although there is wisdom in this, I find that people who blindly follow this to the letter tend to work hard and lead a complicated work life because they have not learned how to simplify their work life. “By the …

How to Network for Success

Have you ever wondered why many highly intelligent people do not quite succeed in the real world and why others who did not exactly do well in school would surprise everyone with their success in life? Does a person’s success in life depend on his intelligence or is it pure luck? Being knowledgeable and skilled …

World Class Customer Service in the Philippines

I was having breakfast with a trainer one day and she kept on complaining about how bad the service in the Philippines was, in general. She kept on harping about examples of world class service of great American companies and compared them to the service that she gets in the Philippines. I then asked her …

Training Methods for Busy Managers

It would be great if employees can undergo all the types of training but most of the time, company resources are limited: no time, no expertise, no budget. As a result, companies choose the type of training based on what is urgent and important and sometimes, what is only available. But training and more importantly …

Training Programs for Your Company

Busy managers and business owners know that it is important to train their staff so that their employees will know how to work efficiently and perform well in the workplace. Most of the time, however, busy managers do not have the time to train their people as they have other equally important and more urgent …

How to Earn Respect as a New Manager

A Reader Wrote: Dear Ms. Jhoanna, I have just been promoted as the new manager of my department. Although I am thrilled with this, I am having difficulty dealing with my subordinates who, just a few weeks ago, were my peers. I feel awkward telling people what to do and they are not used to …

Leading Multiple Generations

Have you ever experienced being a boss to someone who is so much older than you? Have you ever been promoted to a position that requires you to lead co-workers who have been with the company so much longer than you? Or have you been at the receiving end of this situation—being placed under a …

Successful Delegating

Have you ever experienced assigning a project to someone and feeling an overwhelming urge to just do it yourself because you think that doing so will produce faster, better and more efficient results? If so, you were probably experiencing the challenge many of us face with work delegation. If you have OC tendencies, delegating work …

Beating Stress in the Workplace

Work-related stress can seriously affect your emotional, mental and physical well-being. Today, let me share with you some of my favorite quick and easy stress-busters to help you beat stress. Get Organized Personally, my number one go-to stress reliever is cleaning and organizing my things (i.e. desk, cabinet, bag, bed, wallet, etc.). There is something very …